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Privacy Policy

Sample Market LTD Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our contact details:

Sample Market LTD. Our registered office is 9 Harcourt Close, Isleworth, United Kingdom, TW7 6DD. For the purposes of this policy, we are the data controller in respect of your personal information that we collect, and process as further described in this Privacy Policy. If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@samplemarket.co.uk

What personal information do we collect?

We currently collect and process the following information:

  • Account Information you provide to us such as your name, surname and email address
  • Payment Information you provide to us such as your billing address, payment method, and option to input phone number
  • Information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications
  • IP address
  • Purchase Information
  • Information about your visits to and use of this website

How do we collect the personal information?

We collect Information from the following sources:

From You: You may give us your Account Information, Payment Method Information, Purchase Information, Feedback, Product Information, by filling in forms, using our products or services, entering information online or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide, for example, when you.

  • Create an account or purchase products on our website.
  • Express interest in our products or services;
  • Subscribe to our newsletter
  • Contact us with an inquiry or to report a problem (by email or social media)

Automated technologies or interactions: As you interact with our website, we automatically collect the following types of information (all as described above): Device Data, Usage Data about your browsing actions and patterns, IP address, geographical location, browser type, referral source, length of visit and number of page views and contact data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie section (below) for further details.

Cookies

Like most websites we use cookies because they allow you to take full advantage of the features of our website and you will need to have cookies enabled to place an order. Some of the cookies we use are fundamental for the application to work correctly and to place orders. Cookies are usually enabled in most browsers by default but you have the option to disable cookies. If cookies are disabled, some features of this web site may not work correctly and you may not be able to place an order online. If you wish to learn more about cookies, please go to http://www.allaboutcookies.org.

Third parties: This Personal Data is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your Personal Data is handled by third parties. As always, you have the right to review and rectify this information. If you have any questions, you should first contact the relevant third party for further information about your Personal Data.

We may receive Personal Information about you from various third parties, including:

Facebook Custom Audiences (Pixel)

We use Facebook Pixel provided by Meta Platforms Ireland Limited,  Merrion Road, Dublin 2, D04 X2K5, Ireland ("Meta"). on our webpages. Of the several features offered we use the Custom Audiences (Pixel) one. This allows for our advertising to be shown in a targeted manner on Facebook to people visiting our webpages who also have a Facebook account. To this effect, Facebook Pixel provides a direct connection to Facebook servers whilst the usage data are transmitted to Facebook for analysis and marketing purposes. If you have a Facebook account, such data can be assigned to you. Your activities may be tracked by Facebook over several pages. The processing of personal data is the sole responsibility of Facebook and beyond our control. Facebook provides further information on the collection and use of data here

The legal basis for using Facebook Custom Audiences is your consent pursuant to Art. 6 para. 1 lit. a) GDPR. You may revoke your consent at any time with future effect by deleting cookies in your browser or in the cookie settings. 

You may object to the use of Facebook Pixel at any time in the settings of your Facebook-account. Pursuant to data protection law, Facebook and we are jointly responsible for targeted advertising on Facebook. Further information can be found here and here.

Facebook Custom Audiences (List Method)

We use the Facebook Custom Audiences list method provided by Meta Platforms Ireland Limited,  Merrion Road, Dublin 2, D04 X2K5, Ireland ("Meta"). This method provides for users who have an account with Facebook to be shown our targeted advertising on Facebook.

To this effect, we transmit pseudonymized email addresses to Facebook. The email addresses are encrypted before they are sent to Facebook, i.e., a hash value is created from email addresses (a combination of various letters and numbers). Facebook can match these hash values with the corresponding hash values of the email addresses of Facebook users.

If you have a Facebook account, such data can be assigned to you. The processing of personal data is the sole responsibility of Facebook and thus beyond our control. Facebook provides more information on the collection and use of data here.

We use the Facebook Custom Audiences list method in view of our legitimate interest (Art. 6 para. 1 lit. f) GDPR) in optimizing our advertising campaigns, which may be objected to at any time with future effect by notifying our data protection officer accordingly.

You may object to the use of Facebook Custom Audiences at any time in the settings of your Facebook account. Pursuant to data protection law, Facebook and we are jointly responsible for targeted advertising on Facebook. Further information can be found here and here.

Google Analytics

We use Google Analytics on our website. This is a web analysis tool provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics sets the aforementioned cookies to analyze how webpages are used. The information generated by cookies on the use of our web pages, including the shortened IP address, is transmitted to a Google server, which may be located in the US, and is stored there. We have mutually agreed with Google Ireland Limited on so-called standard contractual clauses for the transfer of data to the US, a copy of which is available on request. Google exclusively analyzes anonymized data by using the code extension "anonymizeIp" provided by Google to partially change and thus anonymize IP addresses for the processing of data as described hereunder. 

If you register an account with us, we use an additional so-called "User ID" for this particular service. It is made up of a unique, permanent, and non-personalized string of characters, which is assigned by us when you first log into your account. When you log into your account during future visits to our website, all website activities are assigned to your user ID. This user ID is not assigned to a specific terminal (smartphone, laptop, etc.), but to you. With regard to Google Universal Analytics, your user ID is transmitted to Google and used by us as a pseudonym vis-à-vis Google.

Google Ads

We use the Google Ads service provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google uses cookies to present relevant advertisements. To this end, Google assigns a pseudonymous identification number (ID) to your browser. This number is used to check which advertisements were presented on your browser and which ads you called up. The Google Ads cookies enable Google and its partner websites to present advertisements based on your previous visits to our webpages or those of others. No personal data are stored in the cookies. The cookies set may occasionally contain an additional anonymized identifier to track your interaction with a specific campaign. The information generated by the cookies is transmitted by Google to a server in the US and stored there. The data collected and stored are anonymized and merely evaluated for statistical purposes. We have mutually agreed with Google on so-called standard contractual clauses for the transfer of data to the US, a copy of which is available on request.

The legal basis for the use of Google Ads is your consent pursuant to Art. 6 para. 1 lit a) GDPR. You may revoke your consent at any time with future effect by deleting the cookies in your browser or in the cookie settings.

The data transmitted by us, which are linked to cookies, customer IDs (e.g., user ID) or advertising IDs, are automatically deleted after 26 months.

You may block the collection of data generated by cookies that are related to your use of our webpages as well as the processing of such data by Google at any time. The required settings can be made here
Further information is available here.

How and why we use information.

We collect and use your Personal Information with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

  • To process your orders, register and administer your user account, and enable you to login and use the website and our services
  • To provide you with access to your purchase history and available downloads via ‘My Account’
  • To provide you with customer support if you have queries or problems
  • To send you newsletters about current and future products, programs and services, events,  competitions, surveys and  promotions held by us or hosted on our behalf
  • To generally run and improve the website and our services (this processing is undertaken in pursuit of our legitimate interest in improving our products and services).
  • To communicate with you about the Products and Services
  • To organize and Deliver Advertising and Marketing
  • Tax collection: we must retain certain information regarding sales to verify location for UK/EU tax reporting.

Where we process your Personal Data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required if any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Antispam Policy

Newsletter Subscriber

A registered user is added to our Newsletter Subscribers database when he/she leaves the “Yes. I want to subscribe to the Sample Market newsletter” option ON, on our registration page. After completing our registration process which involves clicking an activation link sent to his/her email account the user becomes a Newsletter Subscriber. Our email communications with our Newsletter Subscribers is based solely on their permission.

What Is Spam?

Spam is unsolicited email also known as Unsolicited Commercial Email (UCE). It involves emails sent to users who:

  • Have no association with the sender
  • Have registered an account but not opted in to receive commercial emails
  • Have previously opted in but then opted out of receiving commercial emails
  • Spam is also email communications without a valid reply-to address.
  • Email Communications

Sample Market does not send spam – ever. The goal of our existing email communications is to inform our Newsletter Subscribers of the new software releases which are published on a regular basis. Our Newsletters include the links to our new products, information about promotions and latest news from our industry.

We cooperate with other businesses that target similar audiences as ours – they send our newsletters to their opted-in subscriber base. We are very careful about the antispam practices of these businesses and never cooperate with companies that are outside the scope of our audience or our industry or which have an unclear Antispam Policy. On rare occasions we also send selected partners’ eflyers to our subscriber base.

We do not sell or distribute (for financial gain or for free) or otherwise disclose any partner or customer e-mail addresses to any third parties except when legally required.

Every newsletter contains an Unsubscribe link at the top of the message.

Necessary Communication.  There are situations which by their own nature require us to send you emails. These include:

  • Sending a message to your emailbox with the link to activate your account at Sample Market.
  • Sending you invoices for each completed transaction on our website.
  • Sending you emails concerning technical, legal and support matters.

Please make sure you do not flag Sample Market as ‘Spam’ or ‘Unsolicited’ in your email application. When you register and do not find an activation email in your inbox, check your spam folder.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Security of your personal data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

You are responsible for keeping your passwords confidential.

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your data protection rights:

  • You can unsubscribe to our newsletter at any time.
  • You can update your personal information at any time.
  • You can delete your account at any time.

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to see, modify or delete your data; or if you have any other query about our privacy policy, please contact info@samplemarket.co.uk

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

Financial Information

The website does not store your credit card and payment details on our server. The website retains details of your purchases and purchased products in your account, but no sensitive details relating to your payment methods are stored or handled by Sample Market

Making a complaint 

Please let us know if you are unhappy with how we have used your personal information by emailing us at info@samplemarket.co.uk

You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.